Quick answers about sizing, shipping, returns and orders. Can't find what you need? Contact us — we reply within 1 business day.
Sizing
How do I choose my size?
Choose for the day of your event, not for today. Compare your measurements with the size chart for the dress you like — most of our dresses include one in the product photos on their product page. Our Size & Fit Help page explains how to measure.
I'm between sizes. What should I do?
Contact us before you order with your measurements, your height and how far along you'll be on the day, and we'll help you choose.
Can I exchange for a different size?
Yes. Request an exchange within 30 days of delivery. The dress must be unworn and unwashed, with its original tags. Return shipping for a size exchange is paid by the customer, and we ship your new size free of charge, subject to stock.
Shipping
How much does shipping cost?
Shipping is free on every order, to every destination we ship to.
How long will my order take to arrive?
Orders ship within 2–4 business days after payment is confirmed. Delivery then takes 7–15 business days in the United States, or 8–20 business days to other destinations.
When should I order for my baby shower or photoshoot?
We recommend ordering at least 4 weeks before your event in the United States, or at least 5 weeks before elsewhere. If your date is close, contact us before you order and we'll tell you honestly whether your dress is likely to arrive in time.
Which countries do you ship to?
We ship to the United States and 27 other countries and regions. You'll find the full list in our Shipping Policy.
Will I have to pay import duties?
For orders to the United States, the total shown at checkout is what you pay. For other destinations, import duties and taxes may apply and are paid by the recipient.
Returns and refunds
What is your return policy?
You can request a return within 30 days of delivery. Items must be unworn, unwashed and unaltered, with original tags, and free from makeup, deodorant and perfume. Please contact us before sending anything back.
Who pays for return shipping?
For size, fit or change-of-mind returns, return shipping is paid by the customer. If an item arrives damaged, defective or incorrect, we cover the cost.
When will I get my refund?
We process approved refunds within 3 business days after your return arrives and is inspected. Your bank or card issuer may take 5–10 business days to show it.
Orders
Can I cancel or change my order?
You can cancel within 24 hours for a full refund, and we'll still cancel after that if your order hasn't shipped. To change your shipping address, contact us within 12 hours of placing your order.
How do I track my order?
When your order ships, we email you a tracking number. Tracking can take 2–3 business days to show its first update.
How can I contact you?
Reach us through email at support@babyshowerdress.com or our contact form. Customer service hours: Monday–Friday, 9:00 a.m. to 6:00 p.m. Hong Kong Time (GMT+8), excluding Hong Kong public holidays.