Shipping Policy

Orders are prepared and handed to the carrier within 2–4 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

If we can't ship your order within this time, we'll email you a new estimate, and you can choose to cancel for a full refund.

Shipping is free on every order, to every destination we ship to.

Every order ships with tracked standard shipping. Shipping time starts when the carrier receives your parcel:

• United States: 7–15 business days.
• All other destinations we ship to: 8–20 business days.

Final delivery is made by the local postal service or a courier partner in your country; deliveries to Alaska, Hawaii and U.S. territories may take a few extra days. We don't currently offer expedited shipping.

Please allow for both processing and shipping time. We recommend ordering at least 4 weeks before your event if you're in the United States, or at least 5 weeks before if you're elsewhere. If your date is close, contact us before you order and we'll tell you honestly whether your dress is likely to arrive in time.

We currently ship to the United States (all 50 states, Washington, D.C., Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands), Canada, the United Kingdom, Ireland, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand, Japan, South Korea, Hong Kong SAR, Singapore, Malaysia, Israel and the United Arab Emirates.

We're unable to deliver to APO/FPO/DPO military addresses. If your country isn't listed, contact us and we'll let you know whether we can help.

When your order ships, we email a tracking number to the address you used at checkout. Tracking can take 2–3 business days to show its first update. If you can't find the email, please check your spam folder or contact us.

United States: the total shown at checkout is what you pay. If a carrier ever asks you to pay import charges on a U.S. order, please contact us before paying.

Other destinations: your order may be subject to import duties, taxes or customs fees charged by your country. These are not included in our prices and are the recipient's responsibility. Customs checks can also add time to delivery. If a parcel is refused because of import charges, we'll refund the item price once the parcel is returned to us, minus any return fees the carrier charges us.

Please check your address carefully at checkout. If you need to change it, contact us within 12 hours of placing your order; we can't change an address once the order has shipped. If a parcel comes back to us because the address was incomplete or incorrect, we'll reship it once you confirm the correct address, and the new shipping cost is paid by the customer.

• If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 business days after shipping, contact us. We'll check with the carrier, and if the parcel is confirmed lost, we'll send a replacement or issue a full refund.
• If tracking shows "delivered" but you can't find your parcel, please check around your property and with neighbors, and allow 48 hours in case it was scanned early. Then contact us within 7 days of the delivery scan so we can open a claim with the carrier.

Reach us through email at support@babyshowerdress.com or our contact form; we reply within 1 business day. Customer service hours: Monday–Friday, 9:00 a.m. to 6:00 p.m. Hong Kong Time (GMT+8), excluding Hong Kong public holidays.