Return & Refund Policy

You can cancel within 24 hours of placing your order for a full refund. After 24 hours, we'll still cancel your order if it hasn't shipped yet. Once an order has shipped, it can't be cancelled, but you can return it under this policy. Refunds for cancelled orders are issued within 2 business days.

• You can request a return within 30 days of delivery.
• Items must be unworn, unwashed and unaltered, with original tags and packaging. Trying a dress on at home is fine; a dress that has been worn to an event can't be returned.
• Items must be free from makeup, deodorant, perfume, stains, odors and pet hair.
• Items marked as final sale on the product page can't be returned unless they arrive damaged, defective or incorrect.
• Damage caused by improper use or care, or by normal wear, isn't covered.

1. Request a return. Contact us through email at support@babyshowerdress.com or our contact form with your order number, the item(s) and size(s), and the reason for the return. For a damaged, defective or incorrect item, please include clear photos of the item, its label and the packaging. We'll reply within 1 business day.
2. Send it back. Once your return is approved, we'll email you the return address and instructions. Please ship the item within 14 days of approval using a tracked service, and send us the tracking number.
3. Receive your refund or exchange. When your return arrives, we inspect it and process your refund within 3 business days, or ship your new size.

The return address is provided with each approved return and may differ from our company address. Please don't send items to our registered office in Hong Kong — parcels sent there without our instructions can't be processed.

• Size, fit or change of mind: return shipping is paid by the customer. We recommend a tracked service, as we can't be responsible for return parcels lost in transit without tracking.
• Our mistake — a damaged, defective or incorrect item: we cover the cost. Report the problem within 30 days of delivery with photos, and we'll send a replacement or issue a full refund. In most cases you won't need to send the item back. If we do need it returned, we'll provide a prepaid return label or reimburse your return postage when you send us the receipt.

Need a different size or color? Request an exchange the same way as a return. Return shipping for an exchange is paid by the customer; we ship your replacement free of charge once the original arrives, subject to stock. If the item you want is unavailable, we'll refund you instead. If your event is coming up soon, you can place a new order for the size you need and return the original item for a refund.

• Approved refunds go back to your original payment method within 3 business days after we receive and inspect your return, or after we approve a claim that doesn't need a return.
• Your bank or card issuer may take 5–10 business days to post the refund to your account.
• If a returned item doesn't meet the conditions above, we'll contact you. We may offer a partial refund, or send the item back to you at your cost.
• Haven't received your refund? Please check with your bank or card issuer first, then contact us and we'll help.

Not sure which size to choose? Contact us before you order — tell us your usual size, your height and how far along you'll be on the day, and we'll help you choose using the size details on the product page. Reach us through email at support@babyshowerdress.com or our contact form. Customer service hours: Monday–Friday, 9:00 a.m. to 6:00 p.m. Hong Kong Time (GMT+8), excluding Hong Kong public holidays.